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Complaints Policy

We hope you find us approachable and we certainly endeavour to nip most things in the bud before they become a larger issue. However, we appreciate that you may feel you need to make a complaint about something that has not been addressed in the way it should. It is important that you know how to go about escalating your complaint so we can deal with it in the best way possible. For this reason, we try to ensure parents know about our Complaints Policy and Complaints Procedure. These documents are available on our website:
https://www.yattendon.org/policies/
Essentially, if you feel that a complaint has not been resolved with a class teacher (or is about a class teacher), you may escalate this to the line manager indicated in the policy. If you feel that this has not resolved the matter, then you need to contact the Deputy Head (Mrs Bienkowski) or the Head Teacher (Mr Perkins). There is also a process for formal complaints which is explained in the policy and the procedure.

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